ANALISA KEPUASAN MASYARAKAT PADA PROGRAM E-PAK LADI DI DESA CUKURGULING KECAMATAN LUMBANG
DOI:
https://doi.org/10.59004/jisma.v1i6.266Keywords:
service quality, communication effectiveness, community satisfaction, E-Pak Ladi ProgramAbstract
The purpose of this study was to determine the level of community satisfaction with the online administration and population service program (Dispendukcapil), namely the E-Pak Ladi.di program in Pasuruan Regency by looking at the influence of service quality and communication effectiveness. Data collection was carried out by distributing questionnaires with the accidental sampling technique and a sample of 98 people was obtained using the Slovin formula. Data were analyzed using Canonical Correlation Analysis which is an analytical method used to identify and calculate the association between two pairs of variables. . The results showed that community satisfaction with the E-Pak Ladi program in Cukurgulung Village, Pasuruan Regency was dominantly influenced by the effectiveness of communication. While community satisfaction, the factor that is dominantly influenced by the effectiveness of communication is that the community understands the stages of activity or management in the E-Pak Ladi program and the community understands the importance of this program from the written media in the village hall.
References
AYU RATNASARI, S. (2021). PENGARUH EFEKTIVITAS KOMUNIKASI PELANGGAN TERHADAP KEPUASAN PELAYANAN CUSTOMER SERVICE DI PT HENDRAWAN BOGA SEJAHTERA. @Perpustakaan Universitas Esa Unggul 2021. https://digilib.esaunggul.ac.id/pengaruh-efektivitas-komunikasi-pelanggan-terhadap-kepuasan-pelayanan-customer-service-di-pt-hendrawan-boga-sejahtera-18150.html
Beda Daton, D. (2022). Layanan Publik dan Kepuasan Masyarakat. https://ombudsman.go.id/artikel/r/artikel--layanan-publik-dan-kepuasan-masyarakat-
Damayanti, P., & Putro Handrito, R. (n.d.). Pengaruh Servicescape dan Efektivitas Komunikasi Interpersonal Karyawan Terhadap Kepuasan Pelanggan Fitness Center di Kota Malang. Https://Www.Google.Com/Url?Sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwi73dnq_aP8AhVTRnwKHfC3BIUQFnoECCMQAQ&url=https%3A%2F%2Fjimfeb.Ub.Ac.Id%2Findex.Php%2Fjimfeb%2Farticle%2Fdownload%2F1617%2F1483&usg=AOvVaw0W5kdn67xSMyJyhqqwPEKj. https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwi73dnq_aP8AhVTRnwKHfC3BIUQFnoECCMQAQ&url=https%3A%2F%2Fjimfeb.ub.ac.id%2Findex.php%2Fjimfeb%2Farticle%2Fdownload%2F1617%2F1483&usg=AOvVaw0W5kdn67xSMyJyhqqwPEKj
Dispenduk Capil Kabupaten Pasuruan. (2022). Dispenduk Capil Kabupaten Pasuruan Targetkan Kios E-Pak Ladi Terlayani Di 365 Desa/Kelurahan. https://dispendukcapil.pasuruankab.go.id/berita-951-dispenduk-capil-kabupaten-pasuruan-targetkan-kios-e-pak-ladi-terlayani-di-365-desa-kelurahan.html
Hardjana, A. (2000). Audit komunikasi: Teori dan Praktek. PT.Grasindo.
Johnson, A_Wichern, R., & W, D. (2013). Applied Multivariate Statistical Analysis-Pearson Education Limited.
Mayasari, A. (2020). Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Masyarakat Di Desa Paulan, Colomadu, Karanganyar. Jurnal Ekonomi & Ekonomi Syariah, 3(2).
Parasuraman, Zeithaml, & Berry. (1988). . SERVQUAL?: A Multiple-Item Scale for Measuring Consumer Perception of Service Quality. Journal of Retailing. Marketing Science Institute., 1(64), 12–40.
Sonani, N., & Anisa Yulia, I. (2021). Pengaruh Kualitas Pelayanan terhadap Kepuasan Masyarakat Pada Bagian Pelayanan Administrasi Kependudukan. Jurnal Visionida, 7(1).
Sugiyono. (2017). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Alfabeta, CV.
Zeithaml, V. ., Bitner, M. ., & Gremler, D. D. (2013). Services Marketing: Integrating Customer Focus Across the Firm (6th ed.). Mc.Graw-Hill.
AYU RATNASARI, S. (2021). PENGARUH EFEKTIVITAS KOMUNIKASI PELANGGAN TERHADAP KEPUASAN PELAYANAN CUSTOMER SERVICE DI PT HENDRAWAN BOGA SEJAHTERA. @Perpustakaan Universitas Esa Unggul 2021. https://digilib.esaunggul.ac.id/pengaruh-efektivitas-komunikasi-pelanggan-terhadap-kepuasan-pelayanan-customer-service-di-pt-hendrawan-boga-sejahtera-18150.html
Beda Daton, D. (2022). Layanan Publik dan Kepuasan Masyarakat. https://ombudsman.go.id/artikel/r/artikel--layanan-publik-dan-kepuasan-masyarakat-
Damayanti, P., & Putro Handrito, R. (n.d.). Pengaruh Servicescape dan Efektivitas Komunikasi Interpersonal Karyawan Terhadap Kepuasan Pelanggan Fitness Center di Kota Malang. Https://Www.Google.Com/Url?Sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwi73dnq_aP8AhVTRnwKHfC3BIUQFnoECCMQAQ&url=https%3A%2F%2Fjimfeb.Ub.Ac.Id%2Findex.Php%2Fjimfeb%2Farticle%2Fdownload%2F1617%2F1483&usg=AOvVaw0W5kdn67xSMyJyhqqwPEKj. https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwi73dnq_aP8AhVTRnwKHfC3BIUQFnoECCMQAQ&url=https%3A%2F%2Fjimfeb.ub.ac.id%2Findex.php%2Fjimfeb%2Farticle%2Fdownload%2F1617%2F1483&usg=AOvVaw0W5kdn67xSMyJyhqqwPEKj
Dispenduk Capil Kabupaten Pasuruan. (2022). Dispenduk Capil Kabupaten Pasuruan Targetkan Kios E-Pak Ladi Terlayani Di 365 Desa/Kelurahan. https://dispendukcapil.pasuruankab.go.id/berita-951-dispenduk-capil-kabupaten-pasuruan-targetkan-kios-e-pak-ladi-terlayani-di-365-desa-kelurahan.html
Hardjana, A. (2000). Audit komunikasi: Teori dan Praktek. PT.Grasindo.
Johnson, A_Wichern, R., & W, D. (2013). Applied Multivariate Statistical Analysis-Pearson Education Limited.
Mayasari, A. (2020). Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Masyarakat Di Desa Paulan, Colomadu, Karanganyar. Jurnal Ekonomi & Ekonomi Syariah, 3(2).
Parasuraman, Zeithaml, & Berry. (1988). . SERVQUAL?: A Multiple-Item Scale for Measuring Consumer Perception of Service Quality. Journal of Retailing. Marketing Science Institute., 1(64), 12–40.
Sonani, N., & Anisa Yulia, I. (2021). Pengaruh Kualitas Pelayanan terhadap Kepuasan Masyarakat Pada Bagian Pelayanan Administrasi Kependudukan. Jurnal Visionida, 7(1).
Sugiyono. (2017). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Alfabeta, CV.
Zeithaml, V. ., Bitner, M. ., & Gremler, D. D. (2013). Services Marketing: Integrating Customer Focus Across the Firm (6th ed.). Mc.Graw-Hill.
